Blogs

When expectations are not understood in organizations, several issues can arise, leading to confusion, frustration, and decreased productivity. Managing expectations in the workplace is therefore essential for maintaining healthy relationships, avoiding...

The reality is that there is no universally accepted “best” methodology or philosophy when it comes to quality and improvement. There are an overwhelming number of methodologies to choose from including Lean, Agile, TPS, Six Sigma, ISO and more, but no concrete...

Gone are the days of the “feedback sandwich”. The feedback sandwich, also known as the "praise-criticism-praise" approach, involves delivering constructive criticism or negative feedback sandwiched between two positive or complimentary statements. While this approach...